Refund policy
🔄 Return & Refund Policy
At Bellaroma, your satisfaction is our priority. We take great care in crafting and delivering your fragrances, but if you're not fully satisfied, we’re here to help.
✅ Return Conditions
We accept returns under the following conditions:
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The item must be unused, unopened, and in its original packaging.
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Return request must be made within 7 days of receiving your order.
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Proof of purchase (order number or invoice) is required.
Note: Due to the nature of perfume products, we cannot accept returns of opened or used items for hygiene reasons.
💸 Refunds
Once your return is received and inspected:
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to your original method of payment.
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You will be notified via email once your refund is processed.
🚚 Return Shipping
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping method.
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Bellaroma is not responsible for lost or damaged return shipments.
❌ Non-Returnable Items
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Opened or used perfumes
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Items purchased during sales or promotions (unless damaged or defective)
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Gift cards or promotional items